Terms & Conditions and Client Agreement

Cape Town, South Africa · Effective 30 November 2026 · Version 1.0

These terms govern every booking made with Caten ZA Pictures (“we”, “us”, “our”). They apply to the client named on the quote or booking form (“you”, “the client”). By signing the quote, confirming your booking in writing, or paying the deposit, you agree to these terms. For each client, these terms take effect on the date your quote is issued.

1.Bookings and Payment

  • Deposit: a 50% non-negotiable deposit is payable before any production, shooting or editing begins. The deposit secures your booking date. A date is not reserved until the deposit has cleared in our account.
  • Balance: the remaining 50% is due on final delivery, before we release unwatermarked final video and photo files. Until the balance is paid, you will only receive watermarked previews.
  • Payment method: Direct Account Transfer (EFT) to the banking details on your invoice. Please use the invoice number as your payment reference and send proof of payment to catenzapictures@gmail.com. Payments are only treated as received once they reflect in our account.
  • Pricing: all prices are in South African Rand (ZAR) as set out in your quote and the chosen service tier.
  • Late payment: we may pause editing and delivery, and release of final files, until all amounts due have been paid.

2.Scope of Work and Revisions

  • Defined scope: each package includes the scope stated in your quote, such as video lengths, number of videos and photo counts, according to the chosen tier. Work outside that scope is quoted separately and only starts once you have approved the quote in writing.
  • One round of minor revisions is included. Minor revisions are small adjustments such as colour tweaks, pacing or trimming changes, and text corrections. Please send your feedback as one consolidated list within 3 business days of receiving the draft.
  • Additional or major revisions include re-cutting the structure, changing the concept or script, replacing footage or music, and any change requested after final sign-off. These are charged at R400 per hour or R750 per edit, and will be quoted for your approval before we start.
  • Approval: once you approve the final edit in writing (a WhatsApp or email message is sufficient), the project is considered complete.

3.Turnaround and Delivery

  • Standard turnaround: final deliverables are provided within 5 to 7 business days after the shoot date, barring unexpected delays. Business days exclude weekends and South African public holidays.
  • Client-side delays: the turnaround period pauses while we wait for your feedback, approvals, materials or payment.
  • Delivery: files are delivered through a secure cloud download link (for example Google Drive or WeTransfer). The link stays active for 14 days from the delivery date.
  • Your responsibility: please download and back up your files within the 14 days. After the link expires we do not guarantee that files are still stored. Re-issuing expired files is possible on request and may carry an admin fee.

4.Cancellation and Rescheduling

  • Cancellation with less than 48 hours’ notice before a scheduled shoot: the 50% deposit is non-refundable. It covers pre-production preparation, planning and the production dates we have blocked out for you.
  • Cancellation with 48 hours’ notice or more: the deposit is refunded less costs already incurred.
  • Rescheduling: you may reschedule once, provided you give at least 48 hours’ notice, and subject to team availability. Any further reschedule, or a reschedule with less than 48 hours’ notice, is treated as a cancellation.
  • Our cancellations: if we have to cancel because of illness, equipment failure or circumstances beyond our control, we will offer you a new date or a full refund of amounts paid for the cancelled shoot.
  • Weather and no-shows: if an outdoor shoot cannot proceed because of severe weather, or you or your venue are unavailable on arrival, it is treated as a reschedule or cancellation under this section.

5.Portfolio and Usage Rights

  • Our portfolio rights: unless you agree otherwise in writing, we may showcase completed project highlights, behind-the-scenes (BTS) footage and stills on our website portfolio and our social media channels for marketing purposes.
  • Opt-out: if you prefer that we do not do this, please tell us in writing before the shoot so we can record it in your booking.
  • Ownership: copyright in all footage, photos and edits remains with Caten ZA Pictures.
  • Your licence: once the balance is paid in full, you receive a non-exclusive, non-transferable licence to use the final deliverables for your own business marketing, including your website and social media.
  • Music and third-party material: if you supply music, logos, products or other material, you confirm that you have the right to use it. You are responsible for any licensing costs.

6.Locations, Permissions and People Filmed

  • You are responsible for arranging access to your venue and for obtaining any permission needed to film there, including from landlords, centre management and other tenants.
  • If customers, staff or other people may appear on camera, you are responsible for informing them and, where needed, obtaining their consent. We can help by providing a simple notice or release form.
  • We handle personal information, such as your contact details and images of people, only to deliver your project and in line with the Protection of Personal Information Act (POPIA).

7.Liability and Unforeseen Events

  • We take reasonable care with your project, equipment and files. To the extent the law allows, our total liability is limited to the amount you have paid us for the booking, and we are not liable for indirect or consequential loss, such as lost sales or bookings.
  • Neither party is responsible for failure or delay caused by events outside its reasonable control, including illness, load shedding, severe weather, equipment failure, theft or other force majeure events. In such cases, the parties will agree a reasonable alternative date.

8.General

  • Entire agreement: these terms and your signed quote make up the full agreement. Any changes must be in writing and agreed by both parties.
  • Governing law: this agreement is governed by the laws of the Republic of South Africa. We will try to resolve any dispute in good faith before taking formal steps.
  • Your rights under South African law are not limited by these terms.